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‎12-23-2021 08:10 AM

HP Recommended
Product: HP OfficeJet Pro 9018

I keep getting the error message B305DFF9 repeatedly on the printer.  If I unplug the power cord and plug it back in the error goes away, only to come back again later.  From other posts, it sound like I need to do a factory reset on the printer so it would be great to get those instructions.

Category:
1 person had the same question
1 REPLY 1

‎12-27-2021 06:41 AM

HP Recommended

Hi @jennvaughn,

 

I'd like to help!

 

I understand you are receiving a "B305" error on the printer screen.

 

We can perform a factory defaults on the printer to resolve the issue

 

 To restore the printer to the original factory defaults

 

1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch ( Setup ).

2. Touch Printer Maintenance.

3. Touch Restore.

4. Touch Restore Factory Defaults. A message appears stating that the factory defaults will be restored.

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping!

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