B8C2AFB8 error code on HP OfficeJetPro 7740

[ConfusedDavid]

Solve error code B8C2AFB8 on HP OfficeJet Pro 7740

[Sneha_01 · Accepted solution]

Hi @ConfusedDavid,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

The error code B8C2AFB8 on an HP OfficeJet Pro 7740 can indicate a firmware-related or hardware issue. Here are some troubleshooting steps you can take to resolve this error:

1. Power Cycle the Printer

• Press the power button to turn off the printer.
• Disconnect the power cord from the back of the printer and the wall outlet.
• Leave the printer unplugged for at least 60 seconds.
• Plug the power cord back into the printer and the wall outlet.
• Press the power button to turn on the printer.

2. Check for Firmware Updates

• Ensure the printer is connected to your Wi-Fi network.

Update the Firmware:

• On the printer’s control panel, navigate to Setup > Printer Maintenance > Update the Printer.
• Follow the prompts to check for and install any available firmware updates.

3. Reset the Printer to Factory Settings

• On the printer’s control panel, go to Setup > Printer Maintenance > Restore > Restore Factory Defaults.
• Follow the prompts to confirm the reset. The printer will restart and return to its factory default settings.

4. Check Ink Cartridges and Printheads

• Power off the printer and unplug it from the power source.
• Open the ink cartridge access door and remove all the ink cartridges.
• Inspect the ink cartridges and printhead for any signs of damage or debris.
• Clean the contacts on the ink cartridges and printhead using a lint-free cloth slightly dampened with distilled water or isopropyl alcohol.
• Reinstall the ink cartridges, ensuring they are properly seated.
• Plug the printer back in and power it on.

5. Perform a Semi-Full Reset

• Press the power button to turn off the printer.
• Disconnect the power cord from the back of the printer and the wall outlet.
• While the printer is unplugged, press and hold the Power button for 15 seconds.
• Plug the power cord back into the printer and the wall outlet.
• Press the power button to turn on the printer.

6. Use HP Print and Scan Doctor

Download HP Print and Scan Doctor:

• Download and install the HP Print and Scan Doctor from the HP Support website.

Run the Tool:

• Open the tool and follow the on-screen instructions to diagnose and resolve issues with the printer.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support