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‎11-12-2020 01:54 AM

HP Recommended
Operating System: Microsoft Windows 8.1 (64-bit)

Hi everybody,

To start, sorry for my bad langage i'm a french girl and i'll try to make me understood in english 😉

 

After a paper jam following an A4 double-sided printing, my printer has since been blocked. I have disassembled it completely and reassembled it to clean it well and there is no piece of paper or dust left. However, when restarting, the printer is still in: carriage blocked / paper jam mode. I also did a factory reset but it doesn't work either. I used this printer very little (maximum 100 prints) and i need it for my job.

 

Can you help me please?

Thanks a lot for all and take care

Barbara

Category:
1 REPLY 1

‎12-12-2020 07:22 AM

HP Recommended

@barbara1607

 

Welcome to the HP Support Community.

 

We'll have to perform a reset on the Printer for this. I have sent you a private message, for more details that cannot be shared in a public post.

 

Please do check your inbox on the forums page for the private message.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!


I am an HP Employee

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