Bad "Monitor Ink Alerts" entry in Startup Directory

[StargateCO]

On my Win7x64 laptop, I have 2 networked Officejet 8100 printers.  In the Startup directory, I can see the "Monitor Ink Alerts" entries for both printers.  But I also have a THIRD entry that seems to be related to alerts, but appears to be badly-formatted, since the other two are shortcuts and the third one is a zero-byte file.  Every time I boot, the bad entry pops up an error message saying it doesn't know what to do with the entry.

I saw in another posting that deleting the Alert entry should solve the problem.  However, every time I delete it, something re-inserts it in the Startup directory the next time I reboot the computer.  So, I'm stuck in a situation where I can't get rid of this bad entry and always get the error message.

The images below show the Start directory and the error dialog box.

Suggestions?

--Ernie

[Jeet_singh]

Hi @StargateCO,

Thanks for engaging in HP support Forums! This is a wonderful location to converse with the community, get assistance and find tips! I understand you are having issues with your HP OfficeJet printer. Don't worry as I have a few suggestions which should help you resolve this issue.

I would recommend a clean install of your printer as suggested below:

First, unplug the USB cable from the printer if present.

Go to Control panel – Programs and feature – Select all the HP OfficeJet printer entries and uninstall them.

Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.

Restart your computer.

Click the bottom-left Start button on desktop, type device manager in the search box and tap Device Manager on the menu.

Once in device manager, click on the view tab in the top & choose “Show hidden devices”.

Then from the device manager list, check the entries under “Printer” – If there are any entries, please right click and choose “uninstall” – In the confirm device un-install pop-up, make sure you select the box which says “Delete the driver software for this device".

Also, check the entries under "printer queue" and "imaging devices" and repeat the same exercise. Delete any printer entry or any entry which says “Unknown device”.

Once done, close device-manger. Then press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (there is a space between .exe & /) and press enter.

Under print server properties, go to drivers - remove any entry there as well.

Again, go to run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.

Open run again, type “%temp%” and press enter to get the temporary files. Delete all the files here. Skip the items which cannot be deleted.

Now restart your computer again.

Open the Run window again, type “services.msc” and press ok to get services window.

Scroll down to “Remote Procedure Call (RPC)” – right-click and go to properties. Make sure the service is started and startup type is “Automatic”.

Now scroll up and go to “Function Discovery Provider Host” – right-click and select properties – Change the startup type to “manual” and start the service.

Repeat the same exercise on “Function Discovery Resource Publication” as well.

Now click on this link: http://ftp.hp.com/pub/softlib/software12/COL40109/bi-108867-4/OJ8100_1321-1.exe to download and install the full feature software for this printer.

Connect the USB cable only when prompted and follow the on-screen instructions to complete the setup.

Please let me know if this resolves the issue, or if you require further assistance!

Eagerly waiting for your response!

I hope you have a good day ahead,

And Feel free to ask your queries as this forum has some of the best people in the world available and ready to help.

Regards,