Been charged when I cancelled

[Cutedog]

I have cancelled my instant ink subscription before my subscription renewed. Why have I been charged again. 

[A_Gayathri]

Hi @Cutedog,

Welcome to the HP Support Community

I'm sorry to hear about the issue you're experiencing. Unfortunately, I don't have specific information about your Instant Ink subscription or its cancellation, 

Check Confirmation of Cancellation: Verify that you received confirmation of your subscription cancellation. Sometimes cancellations may not be processed immediately, and it's essential to have confirmation of your cancellation. 

Cancelling Instant Ink service

If you cancel:

You can continue printing with Instant Ink supplies until the end of your current billing cycle.

At the end of the billing cycle, you must remove Instant Ink cartridges and purchase Original HP Ink or Toner directly from the retailer of your choice to continue printing. Instant Ink cartridges only work in enrolled printers.

Your final monthly charge comes at the end of the billing cycle.

The Paper Add-on service ends with your Instant Ink service.

Please refer to this document: HP Instant Ink - Manage your account

To assist you better, I have sent out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted. 

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