cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
1 0 0 0
Message 1 of 2
60
Flag Post

Big problem with HP Deskjet Ink Advantage 3545

HP Recommended
HP Deskjet Ink Advantage 3545
Microsoft Windows 10 (32-bit)

I changed the cartridges a couple of months ago and ever since then it says 'now printing alignment oage..'

I was able to print earlier and once i finish printing I would get back the same message on the printer display.

But now Im unable to print altogether. It comes out garbled, misaligned, colours mixed up.

I tried using HP Print and Scan Doctor to rectify this but in vain. When i try to fix the alignment thro this, it says printer busy as the status on the printer display always says that it is printing alignment page,

please help me format or reset it. 

1 REPLY 1
Highlighted
HP Support Agent
HP Support Agent
14,341 14,333 942 1,118
Message 2 of 2
Flag Post
HP Recommended

@Wells3, Welcome to the HP Support Community!

 

Insert one ink cartridge at a time and try printing to identify the defective ink cartridge.

 

Let us try these steps to resolve this issue:

 

Reset the printer

  1. With the printer turned on, disconnect the power cord from the rear of the printer.
  2. Wait at least 60 seconds.
  3. Reconnect the power cord to the rear of the printer.
  4. Turn ON the printer, if it does not automatically turn on.
  5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

 

Re-insert the ink cartridges. if you are able to bypass the error, clean the ink cartridges.

 

Clean the ink cartridges

  1. Load letter or A4, unused, plain white paper into the paper tray.

  2. On the printer control panel, press the Down Arrow to select Tools, and then press OK.

  3. Press the Down Arrow to select Clean Printhead, and then press OK. The printer cleans the printhead, and then prints a printhead test page.

Now, try printing. If the issue persists, perform the steps mentioned in the document - Alignment Errors

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation