Black Cartridge isn’t exposed to allow replacement

[Linalaughs]

My printer is on and when I lift the door to change to the black ink cartridge, the cartridge located to the far right and is hidden underneath a plastic panel. I cannot get to it to change the ink cartridge.

please help!

[Barachiel]

@Linalaughs

Welcome to HP Forums, 
This is a great place to get support, find answers and tips to your technical queries.

Make sure the carriage moves freely

To make sure there are no foreign objects or paper in the printer, move the carriage across the width of the printer.

1. Turn on the printer, if it is not already on.

2. Gently grasp the handles on either side of the printer, and then raise the ink cartridge access door until it locks into place.

   The carriage moves slightly to the left.

   Figure: Opening the ink cartridge access door

   

3. Wait until the carriage is idle and silent before you continue.

4. With the printer turned on, disconnect the power cord from the rear of the printer.

      WARNING: 

   You must disconnect the power cord before reaching inside the printer to avoid risk of injuries or electric shock.

5. Use a flashlight to check for any paper or objects that might be restricting the carriage, and then remove any paper or objects that you find.

      CAUTION: 

   If the paper tears when you remove it from the rollers, check the rollers and wheels for torn pieces of paper that might remain inside the printer. If pieces of paper remain in the printer, more paper jams can occur.

6. Reach inside the printer through the ink cartridge access door, and then manually move the carriage.

   • If the carriage is stuck on the right side of the printer, move the carriage to the left side of the printer.

   • If the carriage is stuck on the left side of the printer, move the carriage to the right side of the printer.

   • If the carriage is stuck in the middle of the printer, move the carriage to the right side of the printer.

7. Remove any loose paper or obstructions you find.

8. Make sure the carriage can move freely across the width of the printer. Firmly push the carriage to the left side of the printer, and then push it to the right side.

9. Close the ink cartridge access door.

10. Pull out the output tray, and then lift the output tray extender.

    Figure: Pulling out the output tray and lifting the output tray extender

    

11. Reconnect the power cord to the rear of the printer, and then turn on the printer.

Keep me posted. 🙂