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- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- Re: Black/Grey streaks/lines issue (HP LaserJet Pro 100 colo...

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01-12-2021 11:25 AM
1. PROBLEM STATEMENT: I am getting black (dark grey) streaks (Photo attached) from my prints, both prints from file and photocopies.
2. ACTION TAKEN: I performed 'printer service > cleaning page' multiple times but issue still persists.
3. OBESERVATION: Upon inspection, black (dark grey) streaks are observed on the following parts: (Photos attached) "Note: Terminologies used may be inaccurate, please refer to the image attached"
3(a) Imaging drum
3(b) Transfer roller
3(c) Transfer belt
QUESTION:
Q1. What could be the cause of the problem above?
Q2. Can the hardware be cleaned? If so, what are the appropriate steps to do so?
01-16-2021 09:03 AM
Welcome to HP Support Community
I appreciate all your efforts and expertise in troubleshooting this issue
At this point I suggest you contact HP Support in your region for service options
1) Click on this link - www.hp.com/contacthp/
2) Select your product type below.
3) Enter the serial of your device.
4) Select the country from the drop-down.
5) Select the chat or get phone number options based on your preferences.
6) Fill the web-form and proceed further.
Thank you
If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
KrazyToad
I Am An HP Employee
01-20-2021 05:29 AM
@KrazyToad
Thanks for the reply.
To date, I have attempted to clean the 'dust' off and the prints appear clean.
I am suspecting a possible overflow from the waste toner container.
Is there a waste toner container in the printer model HP LaserJet 100 color M175nw ?
Can you advise on how I can locate/access the waste toner container?
I would like to attempt resolving the matter at hand independently, if possible.
If necessary, I'll contact the local region service team as advised.
Best regards,
Schumaan