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Franqy
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Solved!

Black Ink cartridge C2P04A

HP Recommended
C2P04A

Hello community, what do I do with a ink cartridge that doesn't work? The first that came with the printer ran out of ink so I installed a brand new black original HP cartridge C2P04A, right out of the foil. I installed it (of course after carefully removing the tape) it in  my Envy 5540-series printer but it just printed the colors from the color cartridge, no black.
Via the menu I cleaned the cartridges a few times, even a 'level two' cleaning. No result. After repeating the installing procedure with another brand new C2P04A it worked.

So my conclusion is that the new cartridge is damaged. What do I do now? It is less then one year old.

Thanks in advance, Frank

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Chin999
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Message 2 of 4
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Hi,

 

Please follow the steps mentioned in the link below and see if this helps you

 

https://support.hp.com/us-en/product/hp-envy-5540-all-in-one-printer-series/5447939/document/c047152...

 

thanks

Although I am an HP employee, I am speaking for myself and not for HP.

--Say "Thanks" by clicking the Kudos Star in the post that helped you.
--Please mark the post that solves your problem as "Accepted Solution

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Chin999
Level 5
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292 50 9 28
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HP Recommended

Hi,

 

Please follow the steps mentioned in the link below and see if this helps you

 

https://support.hp.com/us-en/product/hp-envy-5540-all-in-one-printer-series/5447939/document/c047152...

 

thanks

Although I am an HP employee, I am speaking for myself and not for HP.

--Say "Thanks" by clicking the Kudos Star in the post that helped you.
--Please mark the post that solves your problem as "Accepted Solution
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NandaKM
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Hi, 

 

Try the steps suggested by Chin999 with the defective cartridge. If the issue still persists, then you will find the warranty end date on your cartridge, contact HP Customer support ,mention the issue and let them know that another cartridge has resolved the issue and provide them the warranty end date /level of ink in the defective cartridge. 

 

And they should replace the cartridge for you. 

 

BR,

Although I am an HP employee, I am speaking for myself and not for HP.

Say “Thanks!” by clicking Kudos Star next to the Post that helps you.

Mark this Post “Accept as Solution” to say your issue is solved.

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Franqy
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Replaced the latest installed cartridge  -that worked- with the one that didn't work. This time it printed fine. Don't know what happened or what I did wrong. Or maybe it was the connector? Just left this cartridge and wrapped the other one in aluminium-foil for storage.

Anyway: thanks for the real quick respons guys, appreciate it! :generic:

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