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‎09-29-2019 03:40 PM

HP Recommended
Product: HP Deskjet 1000
Operating System: Microsoft Windows 10 in S Mode

I noticed recently that my deskjet does not print black ink. So i installed the software to clean the cartridges. i completed that task at least 5 times and black ink will not work. the color ink works fine. I am unsure at this point why it is still not working. It is genuine hp ink. Any solutions?

1 ACCEPTED SOLUTION

Accepted Solutions

‎10-02-2019 06:32 AM

HP Recommended

@jjones86

 

Welcome to the HP Support Community.

 

If you've performed all the steps from this document: https://support.hp.com/us-en/product/hp-deskjet-1000-printer-series-j110/4066042/document/c04328143

 

I recommend you to change the black ink cartridge and check.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!


I am an HP Employee

View solution in original post

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1 REPLY 1

‎10-02-2019 06:32 AM

HP Recommended

@jjones86

 

Welcome to the HP Support Community.

 

If you've performed all the steps from this document: https://support.hp.com/us-en/product/hp-deskjet-1000-printer-series-j110/4066042/document/c04328143

 

I recommend you to change the black ink cartridge and check.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!


I am an HP Employee

Was this reply helpful? Yes No
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