Black box printing around my heading on som documents

[DFMChris91]

When I print a document, but not all of them, it prints a black box around the header and blacks out some of it. 

[Sneha_01]

HI @DFMChris91,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If you're experiencing a black box printing around the header of some documents, it could be due to various reasons related to formatting, printer settings, or software issues. Here are some troubleshooting steps you can try to resolve the issue:

1. Check Document Formatting

• Open the document in the software you used to create it (e.g., Microsoft Word, Adobe Acrobat).
• Check the formatting of the header section. Ensure there are no large black shapes or objects inadvertently inserted that could be causing the issue.
• Make sure the header text and any graphics are within the printable area of the page.

2. Review Printer Settings

• Check the printer settings before printing the document.
• Ensure that the paper size selected in the printer settings matches the paper size of the document.
• Verify that the margins are set correctly and there are no unusual settings affecting the header printing.

3. Update Printer Drivers

• Ensure that you have the latest printer drivers installed for your printer model.
• Visit the HP website and download the latest drivers if needed.
• Updating drivers can often resolve compatibility issues and improve printing performance.

4. Print Preview

• Use the print preview feature in your document software to check how the document will look when printed.
• Look for any anomalies or unexpected elements in the header section.
• Adjust the document layout or formatting if necessary before printing.

5. Print from Another Application

• Try printing the document from a different application to see if the issue persists.
• If the problem occurs only with a specific software application, there may be compatibility issues or settings within that application causing the problem.

6. Clear Printer Memory

• Turn off the printer and unplug it from the power source.
• Wait for a few minutes, then plug it back in and turn it on.
• This can help clear any temporary memory or cache issues that may be affecting printing.

7. Test with Different Printer

• If possible, try printing the document on a different printer to see if the issue is specific to your printer or document.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support