Black catridge error

[govind777]

I have Deskjet ink advantage 3545 printer.

Suddenly black catridge stopped working, getting error cartridge  not intended for use in this printer.

I ordered new catridge and installed but still getting same error.

Service center address given in official HP website is not valid( TVs electronics , whitefield, Bangalore) , no body pics the phone call.

[sandytechy20]

@govind777

Welcome to HP support community.

Clean the electrical contacts

1. Turn the printer on.

2. Open the door to access the ink cartridges.

3. Wait until the carriage stops moving before you continue.

4. Remove the ink cartridge indicated in the error message from its slot, holding it by its side.

      CAUTION: 

   Do not touch the copper-colored contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.

5. Remove any protective tape that still might be on the contacts.

      CAUTION: 

   Do not touch or try to remove the copper electrical strip.

   

6. Lightly dampen a lint-free cloth with distilled water, and then clean only the copper-colored contacts on the ink cartridge.

   

7. Lightly dampen a lint-free cloth with distilled water, and then clean the electrical contacts in the carriage, located inside the printer.

   

8. Wait 10 minutes for the contacts to dry.

9. Reinsert the ink cartridge.

   • Insert the black ink cartridge into the right slot.

   • Insert the tri-color ink cartridge into the left slot.

10. Repeat these steps for the other ink cartridge, if necessary.

11. Close the ink cartridge access door.

12. If the error persists, repeat the previous steps to clean the ink cartridge and carriage contacts a second time.

13. Check for the error message.

You can refer this HP document for more assistance:- Click here

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[govind777]

Thanks. This did not fix my issue.

[sandytechy20]

@govind777

This seems to be a cartridge issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
2. Select the country.
3. Enter the serial of your device.
4. Select the country from the drop-down.
5. Click on "Show Options".
6. Fill the web-form. A case number and phone number will now populate for you.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.