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‎07-16-2020 07:37 AM

HP Recommended
Product: hp laserjet pro mfp m148fdw

Hi,

I got this printer a week ago. Initially it was all good but since yesterday we are having black dots on each print. I have changed two tonner cartridges and problem has not been resolved. I have even tried to clean the inside where catridge is inserted but have no luck. I saw a thread where black dots were within 25 MM but in my case it is 60-70MM apart. We have 5 set of dots on each A4 page. Can anyone help how to resolve this issue? I have attached the photo of a test print and has highlighted the black marks. Thank you in advance for your help.

Regards,

Black Dots.jpeg

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎07-16-2020 08:02 AM

HP Recommended

Have you changed the drum unit? Dots like that are typically caused by a drum problem or a fuser problem.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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3 REPLIES 3

‎07-16-2020 08:02 AM

HP Recommended

Have you changed the drum unit? Dots like that are typically caused by a drum problem or a fuser problem.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎07-16-2020 08:09 AM

HP Recommended

Hi,

Thank you for your reply. No i have not changed the drum. Is it the one which photo copies? Should i try cleaning that drum too?

Regards,

 

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‎07-16-2020 09:53 AM

HP Recommended

Hi,

Thank you for your help. Issue is resolved now. It was actually the drum which photo copies. I think its called 32 or 34A. I cleaned it and everything is good now. There was nothing wrong with the toner cartridge which was 294A. 

Thank you for your help. 

Regards,

 

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