Black ink cartridge full but says empty when trying to print documents

[FrankAy]

"HP printer Photosmart D7160 new black cartridge installed but a box says it is empty and won't print.I have run the extended self test diagnostic page and the black and other colours print OK, the ink level indicater shows all full but when I want to print a document it says black cartridge empty" All carttridges are HP original and this is the first time  I have had this problem

[DavidSMP · Accepted solution]

Hi @FrankAy,

Thanks for stopping by the HP community. A very good day to you.  I reviewed the post regarding assistance with not being able to print correctly. Superb description and stupendous diagnosis of the issue before posting. Kudos to you for that. 🙂

For better clarity and to assist you better I would require more information regarding this:

• Did you uninstall and reinstall the printer drivers at the root level and check again?

For now, try these steps to uninstall and reinstall the printer software.

• Uninstall the printer from "programs and features" which can be accessed by doing a right-click on the Windows button (Please have the printer Off and disconnected during uninstallation.)
• Check in device manager, if the printer is listed there, please delete it. (Right click on the Windows button to access device manager)
• Go to devices and printers, select any printer listed there and you will get some options on the top.
• Click on print server properties.
• You will get a popup, click on the drivers tab and delete all the HP printer drivers listed there if any.
• Delete all the instances of your printer listed in devices and printers.
• Restart the PC.
• Once the PC is on the desktop, press Win + R, it would bring a Run dialog box,
• Type %temp% in the run box and click Ok or hit the Enter button.
• It would bring up the temporary files folder. Delete the files in the folder (You might not be able to delete all the files).
• If possible, delete the printer from the registries using Regedit or using any other 3rd party application.
• Ignore the Regedit option if it cannot be done.
• Restart the PC again.
• Then download the latest full feature driver from  http://hp.care/2n3dOev and install it on the computer after selecting the correct operating system.
• Connect the printer to your computer only when the setup prompts for the printer.
• This should fix the issue.
•  
• If this does not do the trick, please download the Windows Built-in drivers by following instructions from this link: http://hp.care/2o3acvH
• This will resolve the issue for you.

Please perform all these steps patiently as it is critical to resolving the issue. The trick is to remain patient, please.

Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care now and have a terrific week ahead. 🙂

[FrankAy]

Thank you for such a detailed reply, this was the first time I have ever used a forum, printer now working , so  I am very grateful.

[A4Apollo]

Hi! @FrankAy, I am the Mr.Robot. It looks like you were interacting with @DavidSMP, but he is out of the office today, so I'll take over from here.

Thanks for writing back to us.

I'm glad to know that your issue got resolved.

If you have any queries in future related to any HP products, you can always reach out to us.

We will try our best to help you out.

Take care,

Have a great day!