Black ink is not printing

[bhosalerd]

My printer with active subscription has stopped printing black colour. Also other colours are very faint. 

Printer usage is very low (nearly less than 10 pages or so per month)

I tried all the troubleshooting steps given on the support pages but still it doesn't work.

Is there a way of getting a replacement cartridge?

HP Instant Ink sees the ink in the cartridge hence it's not shipping anything new! 

[Raj2111]

Hi @bhosalerd 

This might require one on one interaction to fix the issue, 

Please click here for further support.

Please check the mailbox icon at the top-right corner of this screen.   I hope this helps resolve this issue completely.

Thank you for being a Valuable Member of our HP Family.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.

-Regards.

[bhosalerd]

The link takes me to the offers page.

and there is nothing in the mailbox!

I don't think I understood your solution. Can you please elaborate? 

[Rainbow23]

Hi @bhosalerd,

Welcome to HP Support Community. 
Thank you for posting your query, I will be glad to help you.

I see that you are facing print quality issues with your HP ENVY 4527 All-in-One Printer wherein it is not printing in black.

Please follow the steps listed below to clean the cartridges.

1. Load plain white paper in the tray.

2.  Open the HP Smart app, and then click the picture of your printer to open the settings and management tools.

3. In Print Quality Tools or in Advanced Settings > Tools > Utilities > Print Quality Toolbox, select Clean Printhead to start the cleaning tool.

4. Review the Print Quality Diagnostic page that prints for defects and any instructions to resolve the issue. Run up to two more cleaning cycles, if necessary.

You may also follow the steps from this document. (Click on the word document to open the web page). 

I hope this helps.
Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[bhosalerd]

I tried all the options in the shared document, but the results are still the same. Blank ink is not printing. 

I got a notification that a new ink has been shipped by HP - I am waiting for it. I will see if that fixes the problem.

[bhosalerd]

Any further solutions?

I received the tri-colour cartridge - which obviously didn't fix the problem. Can you please send the black cartridge?

[Rainbow23 · Accepted solution]

Hi @bhosalerd,

Welcome to the HP Support Community. 

Thank you for posting your query. I will be glad to help you.

We need some more information related to instant ink to address this issue. This information cannot be shared on a public post.

I have sent you a private message to get this information. Please reply to this in a private message.

To access your private messages, click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link