Black ink not printing when cartridge replaced

[Leg17]

I replaced colour and black cartridges but black isn’t printing at all

[Roopa-S · Accepted solution]

@Leg17

Welcome to HP Forums, 
This is a great place to get support, find answers and tips. Thank you for posting your query. I'll be more than glad to help you out 🙂 

Cleaning the ink cartridges can improve print quality or fix the missing black issue. Clean the ink cartridges from the printer control panel, then evaluate the results.

1. Make sure to load the input tray with plain, white paper.

2. On the printer control panel, swipe the display to the left, then touch Setup.

3. Touch Tools, then touch Clean Cartridges.

   The printer prints a Print Quality Diagnostic report.

4. Examine the print quality on the Print Quality Diagnostic report.

5. If the print quality is acceptable, click No. You can stop troubleshooting.

6. If the print quality is unacceptable, click Yes when prompted to perform the next level of cleaning.

For further troubleshooting: Click here

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[Leg17]

I followed the instructions and had to clean the copper part of the cartridge in the end but it’s printing now 

thanks

[Roopa-S]

@Leg17

Thank you for the update. I appreciate your time and efforts.

I’m glad I could contribute in identifying and leading you towards the solution.

Thanks for honoring us by accepting our post as the solution, as it helps the community grow.

I must say, it’s been a genuine pleasure interacting with you.

You can always click the “Thumbs Up” button to give me a Kudos,

Take care!