• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎02-16-2019 09:51 AM

HP Recommended
Product: HP Envy 2547
Operating System: macOS 10.14 Mojave

Hi. Printouts on my HP Envy 4527 printer are showing black marks on the reverse (back) if I print on photo paper. The marks are near the center of the page and appear in fours (please see photo).  Presets are set to photo paper. The problem doesn't occur with plain paper. IMG_0133.jpegI've tried using the HP Utility to "clean back of page smear" and "clean printheads" several times. I've also changed the black ink cartridge.  None of this has helped. Any ideas?

2 people had the same question
5 REPLIES 5

‎02-16-2019 10:59 AM

HP Recommended

Hi,

As a such does not happen on plain paper I would most suspect the used media.

 

What exact photo paper type is it? is it a Glossy, Matte, etc.

 

Is it listed as Inkjet compatible on its packaging?

 

What is the listed bond/gsm on its packaging?

 



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎02-17-2019 10:33 AM

HP Recommended

Hi. Thanks for your reply. I've tried a number of different photo papers. One matte tone by Epson. One glossy one by Xerox (which claims to be compatible with HP printers).  All of them show the same problem and all are Inkjet compatible.  The Xerox photopaper shows 180g/m-squared and the Epson photopaper shows 167g/m-squared.  Is that the listed bond/gsm?

 

I'm wondering if it's the thickness of the media. Plain paper doesn't show the problem because it's sufficiently thin. Thicker media does, regardless of its type.

 

The  printer hasn't been used much. Just a few pages per month. Might that have anything to do with it? Again, thanks for your help.

Was this reply helpful? Yes No

‎02-19-2019 09:41 PM

HP Recommended

Well, Generally your printer supports 220 to 280 gsm photo paper, it is out of the listed thickness but from the other side.

 

Additionally, do yo set the printer with the proper paper type? That should be done on both the printer screen when inserting the paper, and both on the Printing Preferences pane on your computer

 

The usage might have anything to do with that, but cleaning the paper wheels should help for a such.



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎02-20-2019 03:59 AM

HP Recommended

Hi. By "from the other side" do you mean it is not as thick as it should be?

 

Yes, I've set the printer to "photo paper" on both the printer and on the software settings.

 

How easy is it to clean the paper wheels? I've not tried that before. Will isopropyl alcohol do the trick? Are the wheels easy to get to?

 

Thanks for you help.

Was this reply helpful? Yes No

‎02-20-2019 10:24 PM

HP Recommended

Hi,

Please use a lint-free cloth with distilled water for a such.

 

Steps 2 and 3 below should show you the exact locations to clean:

https://support.hp.com/us-en/product/hp-envy-4520-all-in-one-printer-series/5447920/model/5447921/do...

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.