Black printing comes out green

[NCC43]

My printer started printing pictures green instead of black and white.  And if I print a page from the internet, parts look green.  My settings are for black and white.  Thanks.

[RichAnt]

Have you checked the ink levels.  1)  On the front display panel, click on click setup > ink information.  It's possible the majenta level is low, even though you have b&w settings.    2)  Check the type of paper that is set.  The HP Printer Assistant should have that (I am using Win 10 on PC).   Open the P.Assist. dialog, and check if the "Paper Type" is set at "Plain Paper."  (ALTERNATIVELY:   the Print Dialog of programs such as MS Word have similar settings).   3)  Then try cleaning the cartridges and print an alignment page.  Setup > printer maintenance > clean cartridges  PLUS align printer.   4) You may even need to see if the print head needs cleaning and possibly the cartridge itself is heavily coated with ink.  Be careful & ask about that if needed. 

Here is a link that addresses that and other issues. 

[  https://support.hp.com/us-en/document/c04355735    ]   Also:   

[  http://www.refreshcartridges.co.uk/igloo/why-is-my-printer-printing-green/   ]

Please respond regardless, to know if it is solved. 

Other info, has it printed properly for some time and suddenly changes.  Did you install different cartridges to cause it to change. 

Even though it seems to have b&w only, when I print in b&w,   I don't design printers but I would think the color ink is used even with b&w printing???

Good luck

[NCC43]

Magenta was empty.  Thank you.  Printing in black and white now.  

[RichAnt · Accepted solution]

wow!   Happy it worked.  Give me a thumbs up, please.

[RichAnt]

Tanks!

[Vanwan]

HP Envy 5646  MacOS High Sierra 10.13.6

[Cheron-Z]

@Vanwan

Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue by clicking here.
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