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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
BlackSoftail197
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Black screen when turned on. Hewitt Packard OfficeJet 250 mobile on one

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Hewitt Packard OfficeJet 250 mobile all in one
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HP OfficeJet 250 mobile all in one has a black screen when turned on

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Echo_Lake
HP Support Agent
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@BlackSoftail197

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help,

I understand that your HP Printer is showing a black screen when it's powered on, to provide an accurate resolution, I need a few more details:

  • Did you make any changes to your printer? 
  • When was the last time it worked fine?
  • What are the troubleshooting steps you have tried so far?
  • Are you printing from your phone or computer?

While you respond to that, let's try these steps: 

  • With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
  • Remove USB cable, if present.
  • Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
  • Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
  • Turn on the printer and wait till the warm-up period finishes and the printer is idle.

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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