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‎01-21-2021 01:55 AM

HP Recommended
Product: HP Snart tank Plus 555
Operating System: Microsoft Windows 7 (32-bit)

Hi. I’ve seen other posts about this problem, but am still having trouble.......My Smart Tank is only 3 weeks old. I’ve started printing photos on gloss paper. I found that the black ink does not ‘set’ and smudges off when touched. Colour areas are fine. It’s just the black.

I have selected non-HP gloss inkjet paper from the settings, but the problem persists.

I’m really disappointed about this.

Any other ideas or solutions?

Category:
5 people had the same question
1 REPLY 1

‎01-25-2021 07:00 AM

HP Recommended

@DrVock, Welcome to the HP Support Community!

 

Does hit happen only while printing on photo papers?

Are you using HP glossy photo paper?

The print settings should be selected as HP glossy paper on the application you are using to print. 

 

Perform step 4 from this document - Color or Black Ink Not Printing, Other Print Quality Issues

 

Update the printer firmware

Click here to download and install the latest printer firmware from your PC.

Click here to know different methods of updating printer firmware.

 

For more info on resolving this issue, refer to - The Ink is not Drying and is Smearing

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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