Blank pages

[Gareth139]

Nothing is printing! Just blank pages!

[Garp_senchau]

hi @Gareth139,

Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Check Ink Levels

• Make sure that the printer has ink. If the ink cartridges are low or empty, the printer might not print properly.
• Open the printer's control panel or HP Smart app to check ink levels and replace cartridges if needed.

Check for Paper Jams

• Inspect the paper feed path for any paper jams. Sometimes, a jam can cause issues with printing.
• Remove any stuck paper carefully, making sure to avoid tearing it inside the printer.

Ensure Correct Paper Type

• Ensure you're using the correct paper type and size for the print job. Some printers may not print properly if the paper is too thick, thin, or incorrectly loaded.

Perform a Printer Reset

• Turn off the printer and unplug it from the power source for about 30 seconds.
• Plug it back in, turn it on, and try printing again.

Check the Print Settings

• Ensure that the print settings on your computer or device are correct. Make sure you have selected the right paper size and type in the print dialogue.

Run Printer Diagnostic

• You can access diagnostic tools in the HP Smart app or the printer's control panel. Alternatively, try using HP Print and Scan Doctor to help detect and fix any issues.

Clean the Print Head

• If you see faint prints or blank pages, the print head might be clogged. Most printers, including the ENVY 6032, allow you to clean the print head via the printer settings.
• You can also clean it manually if needed (consult the printer manual for instructions).

Check for Software Issues

• Make sure that the printer drivers are up to date. Outdated or corrupted printer drivers can cause printing issues.
• Try reinstalling the printer drivers or use the HP Smart app to connect and check for updates.

Print a Test Page

• Try printing a test page directly from the printer's control panel (or the printer settings on your computer) to see if it prints correctly.

Check for Connectivity Issues

• If you're printing wirelessly, make sure the printer is connected to the correct Wi-Fi network.
• Try printing via USB to rule out any wireless connectivity issues.

Replace Ink Cartridges

• If none of the above solutions work, and the ink levels are fine, it’s possible that one or more of the ink cartridges is faulty or dried out. Try replacing them with new ones.

You can also refer to this helpful guide for troubleshooting when your printer is printing blank pages.

I hope these steps help resolve the issue

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

Problem solved? 🎉 Awesome! Mark this as the accepted solution to help the next person find their way faster. 🧭 And if it was helpful, click 'yes'—you’ll make someone’s search journey that much easier (and give this reply some well-deserved street cred 🏅)

Regards,

[Garp_senchau]

hi @Gareth139,

Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Check Ink Levels

• Make sure that the printer has ink. If the ink cartridges are low or empty, the printer might not print properly.
• Open the printer's control panel or HP Smart app to check ink levels and replace cartridges if needed.

Check for Paper Jams

• Inspect the paper feed path for any paper jams. Sometimes, a jam can cause issues with printing.
• Remove any stuck paper carefully, making sure to avoid tearing it inside the printer.

Ensure Correct Paper Type

• Ensure you're using the correct paper type and size for the print job. Some printers may not print properly if the paper is too thick, thin, or incorrectly loaded.

Perform a Printer Reset

• Turn off the printer and unplug it from the power source for about 30 seconds.
• Plug it back in, turn it on, and try printing again.

Check the Print Settings

• Ensure that the print settings on your computer or device are correct. Make sure you have selected the right paper size and type in the print dialogue.

[Garp_senchau]

Run Printer Diagnostic

• You can access diagnostic tools in the HP Smart app or the printer's control panel. Alternatively, try using HP Print and Scan Doctor to help detect and fix any issues.

Clean the Print Head

• If you see faint prints or blank pages, the print head might be clogged. Most printers, including the ENVY 6032, allow you to clean the print head via the printer settings.
• You can also clean it manually if needed (consult the printer manual for instructions).

Check for Software Issues

• Make sure that the printer drivers are up to date. Outdated or corrupted printer drivers can cause printing issues.
• Try reinstalling the printer drivers or use the HP Smart app to connect and check for updates.

Print a Test Page

• Try printing a test page directly from the printer's control panel (or the printer settings on your computer) to see if it prints correctly.

Check for Connectivity Issues

• If you're printing wirelessly, make sure the printer is connected to the correct Wi-Fi network.
• Try printing via USB to rule out any wireless connectivity issues.

Replace Ink Cartridges

• If none of the above solutions work, and the ink levels are fine, it’s possible that one or more of the ink cartridges is faulty or dried out. Try replacing them with new ones.

You can also refer to this helpful guide for troubleshooting when your printer is printing blank pages.

I hope these steps help resolve the issue

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

Problem solved? 🎉 Awesome! Mark this as the accepted solution to help the next person find their way faster. 🧭 And if it was helpful, click 'yes'—you’ll make someone’s search journey that much easier (and give this reply some well-deserved street cred 🏅)

Regards,