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Locked

‎09-26-2020 11:21 AM - edited ‎09-28-2020 01:11 PM

HP Recommended
Product: HP Officejet Pro 8620
Operating System: macOS 10.15 Catalina

Had to install a New router. Printer is not connecting to the network. Have tried all suggestions from virtual agent and nothing is working. Am totally LOCKED out by Admin (whoever and whatever they are) and cannot resent anything. After spending an entire day trying to rectify problem I am extremely frustrated. Please HELP!  😤

One last thing please - How long before I will receive an answer?

Category:
3 REPLIES 3

‎09-29-2020 07:22 PM

HP Recommended

@GiddyupGo, Welcome to HP Support Community!

 

To reconfigure the printer, follow the steps from the document HP Printers - No Connection after Router or Wi-Fi Settings Change.

 

Additionally, refer to the document Connect to a Wireless HP Printer for help.

 

If you still have issues, use the guided troubleshooter Troubleshooting | Wireless Printing Center for instruction to isolate and resolve the issue.

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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‎10-05-2020 05:17 PM

HP Recommended

That was told to me the many times i tried to fix the printer. No luck when you are trying to reprogram the printer to the new wifi network.  So I purchased a new printer and donated the locked one for parts.

Thank you for your efforts to assist.

Gigi

a.k.a. GiddyUpGo

 

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‎10-05-2020 05:20 PM

HP Recommended

Also, the website leaves you with a "Chasing your own tail" feeling. Needs improvement.

Gigi

 

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