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‎08-08-2024 09:29 AM

HP Recommended
Operating System: Microsoft Windows Server 2019

7850 HP Envy Photo has blinking blue light and printer is not printing.

Category:
1 REPLY 1

‎08-09-2024 12:57 PM

HP Recommended

Hi @SW122,

 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

 

When an HP Envy Photo 7850 printer has a blinking blue light and isn't printing, it usually indicates a problem with the printer's connectivity or status. Here’s how you can troubleshoot and potentially resolve the issue:

1. Check Network Connection

  • Wi-Fi Connectivity: If the blue light is blinking, it often means the printer is trying to connect to a Wi-Fi network. Ensure that your Wi-Fi network is working properly. You may need to reconnect the printer to your network.
  • Network Reset: Try turning off your router and printer, wait for a minute, and then turn them back on.

2. Reconfigure Wireless Settings

  • Printer Control Panel: Go to the printer’s control panel, navigate to the network settings, and select “Wireless Setup Wizard” to reconnect to your Wi-Fi network.
  • HP Smart App: If you have the HP Smart app installed, use it to help you reconnect the printer to your network.

3. Check for Printer Errors

  • Status Messages: Look at the printer’s display screen for any error messages or warnings.
  • Paper and Ink: Make sure there is paper in the tray and that ink cartridges are properly installed and not low on ink.

4. Update Firmware and Drivers

  • Firmware: Check if there’s a firmware update available for your printer. You can find updates on the HP Support website.
  • Drivers: Ensure that your printer drivers are up to date. Visit the HP support site, download the latest drivers for your operating system, and install them.

5. Reset Printer

  • Hard Reset: Turn off the printer and unplug it from the power source. Wait for about 60 seconds, plug it back in, and turn it on.

6. Reinstall Printer

  • Remove and Add: On your computer, remove the printer from the list of devices and then add it back again. This can sometimes resolve connectivity issues.

I hope this helps.

 

Take care and have a good day.

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

Rachel571

HP Support

.
Sneha_01- HP support
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