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‎07-11-2020 10:59 AM

HP Recommended
Product: HP Pro 8610
Operating System: Microsoft Windows 10 (64-bit)

Printer displays a blue screen error code C8190032. I have seen older responses and have done as instructed:  reset, remove cartridges, unplug etc.  Still get the blue screen error.  Are there any other possible fixes?

1 person had the same question
1 REPLY 1

‎07-14-2020 04:31 AM

HP Recommended

Hi @MOCTOC

 

Welcome to the HP Support Community. 

 

Let's try a power reset on the printer

 

Reset the product

  • With the printer turned on, disconnect the power cord from the rear of the printer.
  • Unplug the power cord from the wall outlet.
  • Wait at least 60 seconds.
  • Plug the power cord back into the wall outlet.
  • Reconnect the power cord to the printer.
  • Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

 try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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