Blue Screen Error 008A13AE

[HealingFamChiro]

The printer gives error code 008A13AE with a blue screen. Tried unplugging, tried factory reset, tried disconnecting from pc, and resetting up as if new. Tried updating the printer and drivers, but nothing has solved the issue, and cannot locate the code description. A blue screen with the same error code shows up after just a few minutes of the printer being on. 

[Rainbow23]

Hi @HealingFamChiro,

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you.

I see that you are getting blue control panel screen with error code on your HP All-in-One Printer.

Please follow the steps listed below for product reset:

1. Turn the printer on, if it is not already on.

2. Leave printer on and completely idle for at least 1 hour.

3. With the printer turned on, disconnect the power cord from the rear of the printer.

4. Unplug the power cord from the wall outlet.

5. Wait at least 60 seconds.

6. Plug the power cord back into the wall outlet.

NOTE: HP recommends connecting the printer power cord directly to the wall outlet.

7. Reconnect the power cord to the rear of the printer.

8. Turn on the printer, if it does not automatically turn on. Now check the control panel display.

You may also upgrade the firmware by following this document.

I hope this helps.

Take care and have a good day.

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