Blue Screen Error B85BC1D8

[Chris6464]

I am receiving a Blue Screen Error with the code B85BC1D8 when accessing the Apps folder on the printers LCD control panel and select Get More (Apps) icon.

The machine subsequenty crashes and displays the blue screen and error.

The printer needs to be hard reset in order to resume operations.

Please advise if this issue can be addressed.

[Dhruv_SECblr]

This error B85BC1D8 indicates a hardware problem. Is your printer in warranty? If so, kindly contact 1 800 474 6836 for replacement.

Although I am an HP employee, I am speaking for myself and not for HP.

--Say "Thanks" by clicking the Kudos Star in the post that helped you.
--Please mark the post that solves your problem as "Accepted Solution"

[jabzi]

Hello,

Please try the below steps..

1>While the printer is ON, unplug the power cord from back of the printer and then Computer.

2>Power off the Wireless Router.

3>Wait for 60 seconds.

4>Now plug in the power cord to printer only.

5>Check for the error.  if error shows up go to Step# 8

6>Now Power on the Wireless router.

7>Check for the error. If error shows up, then contact your ISP and check for firmware update, set the channel to 11.

8>If issue still shows up, then contact HP for further Assistance ( it could be a printer hardware issue ). If you are in USA, call 1-800-474-6836

[Chris6464]

Yes it's brand new. I notice this happened after the last firmware update. 

All other features work fine except for when I press this apps icon. 

Very strange. 

[jabzi]

Hello Chris6464,

Unfortunately there is no option to rollback to the previous Firmware.

I'd suggest you to call HP Tech Support for further assistance.

If you are in USA, call 1-800-474-6836

[Chris6464 · Accepted solution]

Thanks for the suggestion. As I am in Australia and it's a minor icon that is not used (can't use it now anyway) I think I will wait for another firmware update.

[Dumkizelek]

Hi Chris,

May i know what is the firmware version of you printer? You can find this information by pressing help button (?) or printing printer status report.

FYI, The latest firmware available i can find in HP.com is WEBPDLPP1N001.1621A.00

You can download it from here: http://support.hp.com/us-en/drivers/selfservice/HP-OfficeJet-Pro-8710/8720/8730/8740-All-in-One-Prin...

"Although I am a HP employee, I'm speaking for myself and not on behalf of HP" Say Thanks by clicking the “Thumbs up Icon” in the post that helped you. --Please mark the post that solves your problem as "Accepted Solution"

[Chris6464]

WEBPDLPP1N001.1709A.00
HP officejet pro 8745
Product K7S43A

[zfactory]

Hi Chris6464,

I have the same problem with my hp 8730 and new firmware 1709A.00. I get the error code "b85bc1d8" when I click "Get More".

Have you found a solution ?

Thanks.

[jabzi]

Hello, 

Error seems to related to network connectivity.

May i know the Wireless router model# ?

Kindly try the below steps.

1. While the printer is On, unplug the power cord from back of the printer.
2. Power Off the Wireless Router and the Computer. unplug the network cable ( Ethernet ) if any from back of the printer.
3. Wait for 60 seconds
4. Now plug in the power cord to the printer. If printer does not power On automatically, then press the ON button to do so.
5. Check if the Error shows up. If yes, go to step#  8
6. Power On the PC.  Check if the Error shows up. If yes, go to step#  8
7. Now power on Wireless router, wait for 30 seconds. Check if the Error shows up. If yes, go to step#  
8. If issue still exists, it seem to be printer hardware issue. You may have to contact HP Tech Support for further reference. http://www8.hp.com/us/en/contact-hp/contact.html