Blue Screen (No error code) on the printer screed when I turn it on

[Brico123]

Hi,

When the printer is plugged in, it shows blue screen.

There are no normal boot noises, the touch screen does not response.

The power notton is not responding.

I tried unplugging it for a few hours, it didn't help

I will appreciate your help

[Raj_05]

Hi @Brico123,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If your HP DeskJet Ink Advantage 4675 printer is showing a blue screen, not making normal boot noises, and the touchscreen is unresponsive, it may indicate a hardware or firmware issue. Here are some steps you can try to troubleshoot the problem.

Check Power Connection:

• Ensure that the power cable is securely plugged into both the printer and the power outlet.
• Try using a different power outlet to eliminate the possibility of a faulty outlet.

Restart the Printer:

• Unplug the power cable from the printer and wait for about 30 seconds.
• Plug the power cable back in and turn on the printer.

Perform a Hard Reset:

• Turn off the printer.
• Disconnect the power cord from the back of the printer.
• Wait for about 60 seconds.
• Reconnect the power cord.
• Turn on the printer.

Update Firmware (if possible):

• Check if there are any firmware updates available for your printer model on the HP support website.
• If possible, update the firmware following the instructions provided by HP.

Check for Physical Damage:

• Inspect the printer for any physical damage or loose connections.
• Make sure there are no foreign objects or debris inside the printer.

I hope this helps. 
 

Take care and have a good day.

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Alden4
HP Support