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‎07-23-2022 03:13 PM - last edited on ‎07-23-2022 03:40 PM by Retired

HP Recommended
Product: Officejet Pro 8025e

Note from moderators: this message was originally posted in another topic, but it was moved to a new one to give more visibility for volunteers that help customers in the Community.

Original topic URL: https://h30434.www3.hp.com/t5/Printing-Errors-or-Lights-Stuck-Print-Jobs/Blue-Screen-error-code-042F... 

 

Officejet Pro 8025e

 

Category:
4 people had the same question
1 REPLY 1

‎07-28-2022 02:25 PM - last edited on ‎09-15-2026 09:49 AM by Moderator

HP Recommended

@rmarkt

 

Welcome to the HP Support Community!

 

Let's try to reset the Printer here:

 

Reset the product

  • With the printer turned on, disconnect the power cord from the rear of the printer.
  • Unplug the power cord from the wall outlet.
  • Wait at least 60 seconds.
  • Plug the power cord back into the wall outlet.
  • Reconnect the power cord to the printer.
  • Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

Also, try connecting the Printer to a different wall outlet directly.

 

Also, try a firmware update: https://support.hp.com/in-en/document/c02919168

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!


I am an HP Employee

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