Blue Screen, flashing lights, B8D92810

[allencoleman46]

I do not understand why HP cannot just post the solution to this common problem instead of making me go through all this hassle.

[Sneha_01]

Hi @allencoleman46,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

The error code B8D92810 associated with a Blue Screen (BSOD) typically indicates a serious system error, often related to hardware or driver issues. Here’s a step-by-step guide to troubleshoot and resolve this problem:

1. Note the Error Details

Error Code and Message: Take note of the exact error code and any specific messages that appear on the Blue Screen. This information is crucial for diagnosing the issue.

Check for Flashes: If you see flashing lights on your HP device, this might indicate a hardware diagnostic mode or error state. Consult your laptop's or desktop's manual for details on what the flashing lights mean.

2. Boot into Safe Mode

Access Advanced Startup Options:

• Restart your computer and press the F8, Shift + F8, or Esc key during boot (depending on your computer model) to access Advanced Startup Options.Alternatively, if you cannot access Safe Mode directly, you can use a Windows installation media to boot into recovery mode and then select Troubleshoot > Advanced options > Startup Settings > Restart > and then choose Safe Mode.
• Choose Safe Mode or Safe Mode with Networking from the startup options. Safe Mode loads a minimal set of drivers and services, which can help you troubleshoot the issue.

3. Update Drivers

• Open Device Manager by pressing Win + X and selecting Device Manager.
• Look for any devices with a yellow triangle indicating issues, especially drivers related to graphics, network, and storage.
• Right-click on the device and select Update Driver. Choose Search automatically for updated driver software.
• Go to the manufacturer’s website and download the latest drivers for your hardware components. Install them and restart your computer.

4. Check for Hardware Issues

• HP computers often come with built-in diagnostics tools. Restart your computer and press Esc or F2 to enter the HP Hardware Diagnostics menu.Run the diagnostic tests to check for hardware issues, such as memory or hard drive problems.
• If you're comfortable opening your computer, reseat hardware components like RAM and hard drive to ensure they are properly connected.

5. Perform System Restore

• In Safe Mode or using a recovery drive, go to Troubleshoot > Advanced options > System Restore.:Choose a restore point before the issue started. Follow the on-screen instructions to complete the process.

6. Check for Windows Updates

• Go to Settings > Update & Security > Windows Update.
• Check for updates and install any pending updates. Sometimes updates can fix system bugs and driver issues.

7. Perform a System File Check:

• Open Command Prompt as an administrator in Safe Mode.
• Run the following commands:This checks and repairs corrupted system files.This repairs the system image.

8. Reinstall Windows

• If possible, back up your important data before proceeding with a reinstallation.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support

[allencoleman46]

Solution provided by HP Support on the telephone:

1.  Unplug the printer power cord at both the back of printer and the electrical outlet.

2.  Wait a minimum of 60 seconds

3.  Replug the power cord in both places

Worked like a charm.  I do not understand why HP doesn't just post this solution.