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HP Recommended
HP ENVY 4524
Microsoft Windows 10 (32-bit)

 I have a HP ENVY 4524 & there is a blue screen, I cannot clear with turning on & off, un plugging, re starting laptop and rebooted Wifi.

1 REPLY 1
HP Recommended

@Vikki7

 

Welcome to the HP support community.

 

I understand that you are getting a blue screen on the printer, I am glad to assist you.

You might have to reset the printer.

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others

Cheers.

Sandytechy20
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.