Blue and Green colors are not printing properly

[Schmaddy]

Everytime I create a project that has the color blue or green in it, the color does not print correctly. Our business logo color is a green, and I cannot print things with our logo color on them without yellow or orange streaks in it. 

We have replaced the ink and cleaned the printerhead. 

The first photo is what prints, and the second photo is what it is supposed to be. 

[Dvortex]

Hello, @Schmaddy – Hope you are well 🙂
 

Thanks for stopping by the HP Support Forums! I’d like to be of your assistance!

Going through your post, I understand that the printer is not printing the right colors. To assist you with this issue, I need to know whether the printer can make a "Photocopy" or not.

Place a color document (preferably with blue and green) face down on the scanner glass and press the color copy option on the printer control panel. Let me know if it makes a good copy or not.

If the color copy is also coming out with incorrect colors, then try the steps here: https://youtu.be/fZSgb9XJVoI

Start with step 7.

Please let me know if this resolves the issue, or if you require further assistance!

Cheers 🙂
 

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!