Blue ink issues

[Gemma_Lou]

I'm having real issues with my printer when it comes to printing in blue ink. I am part of the HP printer ink programme and in the past couple of months the print quality when using blue ink has been awful. I've tried virtual assistant but there advice didn't help.

Can anyone suggest what I can do?


For reference this is the printer I have:
HP OfficeJet 6950 All-in-One Printer

[Nal_NR]

Hi @Gemma_Lou,

Welcome to the HP Support Community! I’m here to help.

I understand the print quality is not satisfactory with color. I appreciate your efforts in trying to resolve this issue by performing the necessary troubleshooting steps.

Make sure you have tried the steps mentioned in this document - Black or Color Ink Not Printing, Other Print Quality Issues

If the issue persists even after replacing the ink cartridges, I'm afraid the printhead has gone bad which is non-removable on this model printer.

Keep me posted for any other assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[Nal_NR]

Hi @Gemma_Lou,

Hope I was able to fix the issue. If you need further assistance, feel free to reach out to us. 

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

[Nal_NR]

Hi @Gemma_Lou,

As we did not hear from you, I'll be closing this case for now. If you need further assistance, feel free to reach out to us.