Blue screen error on my hp 9010

[soulodyssey]

Hey so I have an HP 9012 series inkjet printer, and after performing a semi-full reset to try and clear up some issues with my ink cartridges, however after the reset was performed and I had to set up my printer during the scan process the screen went blue. Please help me solve this issue if possible I really need my printer to complete a print job and I do not have much time before my deadline so I really need someone to reach out and help me if you can, I have inserted a picture of the error code on my printer screen

Thank you

 

[A_Gayathri]

Hi @soulodyssey, 

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you. 

I see that you are facing issues with your HP OfficeJet 9012 All-In-One Printer getting an error with blue screen B8156b0C . 

I suggest Reset the printer

Resetting the printer might clear the error message.

With the printer turned on, disconnect the power cord from the printer.

Unplug the power cord from the power source.

Wait 60 seconds.

Reconnect the power cord to a wall outlet and to the printer.

NOTE:

HP recommends plugging the printer directly into a wall outlet.

I hope this helps. you follow this document's steps

Take care and have a good day. 

Gaya1239 – HP Support. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

[A_Gayathri]

Hi @ soulodyssey,

I did not hear from you yet. Please let me know if you have resolved your issue or if you need additional help.

Take care and have a great day ahead. 

Gaya1239 – HP Support. 

[soulodyssey]

Hi and thank you for that suggestion but I tried that in the beginning and and soon as I begin the scan again the screen went blue with same error. I will try again because it's been unplugged for a few days

[A_Gayathri]

Sure please try and lets us know!

[UnbrickMe]

Is there a fix for this? I have the exact same problem with exact same printer and I need help with that error code please.

[A_Gayathri]

Hi @ soulodyssey,

We are waiting to hear from you so that we can proceed further. Please write back when time permits and we will be more than happy to assist you. Thank you. 

Take care and have a great day ahead. 

Gaya1239 – HP Support. 
 

[soulodyssey]

Hello Gaya1239,I have tried that again and the error keeps popping up with the blue screen also the power light is blinking. It seems like you give the same solution to a lot of people, is there anything else I can do?

[A_Gayathri]

Hi @ soulodyssey,

Thank you for your reply Please follow this document and try the troubleshooting steps.

 Take care and have a great day ahead. 

Gaya1239 – HP Support.

[A_Gayathri]

Hi @soulodyssey,

Welcome to the HP Support Community

I understand you are getting an error message "B8156B0C" on your HP Officejet Pro 9010. Not to worry I will help you to get a resolution to resolve the issue.

Let's perform a power drain: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till warm-up period finishes and the printer is idle

Also, try connecting the Printer to a different wall outlet directly.

Also, try to update the printer firmware:

• Click here to download and install the latest printer firmware from your product
  • Click here to know different methods of updating printer firmware.

If the issue still persists, I'm sending out a private message to assist you with the next course of action. Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!