Blue screen on HP ENVY 4512 printer

[Ambuler]

Hello, my HP Envy 4512 printer is displaying a blue screen. I've tried unplugging from the wall and the back of the printer. I cannot even shut it down. Not sure what's up with it. Anyone having or had this problem?

[Raj_05]

Hi @Ambuler,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I'm sorry to hear that you're experiencing issues with your HP Envy 4512 printer. A blue screen on a printer usually indicates a hardware or firmware problem. Here are a few steps you can try to troubleshoot the issue.

Power Cycle:

• Unplug the power cord from the back of the printer and the wall outlet.
• Wait for at least 60 seconds.
• Plug the power cord back into the wall outlet and the printer.
• Turn the printer on.

Check for Obstructions:

• Ensure that there are no paper jams or foreign objects obstructing the printer's internal mechanisms.

Update Firmware:

• Visit the HP support website and check if there is a firmware update available for your printer model. If there is, follow the instructions to update the firmware.

Factory Reset:

• Perform a factory reset on the printer. Keep in mind that this will erase any custom settings, so be sure to note them down before proceeding.

Check for Error Codes:

• Look for any error codes or messages on the printer's display. These can provide clues about the specific issue.

I hope this helps. 
 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4
HP Support