Blue screen on my Color Laser Jet Pro MFP M479fdw

[Yespired]

My Printer shows Blue screen with a code - B8778EE4 during printing. How can I fix this error? 

 

[Bodykid]

Habe den gleichen Fehler und weiß nicht weiter bei mir wird nicht Mal mehr gedruckt 

[Raj_05]

Hi @Bodykid,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

The blue screen error with a code like "B8778EE4" on your Color Laser Jet Pro MFP M479fdw indicates a hardware or firmware issue. Here are some steps you can take to troubleshoot and potentially resolve the issue.

Restart the Printer:

• Turn off the printer, wait for a few seconds, and then turn it back on. This simple step can often resolve temporary issues.

Check for Paper Jams:

• Make sure there are no paper jams inside the printer. If you find any paper jams, carefully remove the stuck paper.

Update Firmware:

• Check if there is a firmware update available for your printer. Firmware updates can often address bugs and improve overall performance.
• Visit the HP support website, enter your printer model, and look for firmware updates.

Reset the Printer:

• Perform a factory reset on the printer. Refer to your printer's manual for instructions on how to reset it.

Print a Configuration Page:

• Print a configuration page to check if the issue persists when printing a simple document. This can help determine if the problem is specific to certain types of documents or if it's a more general issue.

Check Printer Connections:

• Ensure that all cables connecting the printer to your computer or network are securely plugged in. Loose connections can cause communication errors.

I hope this helps. 
 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4
HP Support 

[eve89]

I have the same problem

 

[Akf7]

These options are not all possible as you cannot use the screen, especially the factory reset 

[Luisfhg]

I have already tried everything they indicate and it still shows the error

[Garpra]

I was able to fix mine. First I went to hp website on my laptop and went to support then software and drivers then I searched by my model and installed the latest updates. Once that was done I also went to my printer main screen slide over to apps then select apps then slide over to update print apps. Now I am able to print.