Blue screen with 00829C98

[Norb6]

Blue screen with error 00829c98 has not disappeared despite following every possible instruction on this page. Any help will be appreciated. 

[Jay_G24 · Accepted solution]

Hi @Norb6,

Welcome to the HP Support Community. 

I'd like to help!

I understand you are receiving a "00829C98" error on the printer screen.

We can perform a factory defaults on the printer to resolve the issue

 Reset the product

• With the printer turned on, disconnect the power cord from the rear of the printer.
• Unplug the power cord from the wall outlet.
• Wait at least 60 seconds.
• Plug the power cord back into the wall outlet.
• Reconnect the power cord to the printer.
• Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

 To restore the printer to the original factory defaults

1. On the printer control panel display, from the Home screen, swipe left to see ( Setup ) and touch ( Setup ).

2. Touch Tools, touch Restore Factory Defaults, and then follow the onscreen instructions

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping!

[Norb6]

This didn't work. Goes to blue screen upon start.

Any other ideas?
NA

[Dee215]

Im Having the same issue.smh

[Echo_Lake]

@Norb6 @Dee215 
Welcome to the HP Support Community. 

I'd like to help!

I understand you are receiving a "00829C98" error on the printer screen.

We can perform a factory default on the printer to resolve the issue

Reset the product

• With the printer turned on, disconnect the power cord from the rear of the printer.
• Unplug the power cord from the wall outlet.
• Wait at least 60 seconds.
• Plug the power cord back into the wall outlet.
• Reconnect the power cord to the printer.
• Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

To restore the printer to the original factory defaults

• 1. On the printer control panel display, from the Home screen, swipe left to see ( Setup ) and touch ( Setup ).
• 2. Touch Tools, touch Restore Factory Defaults, and then follow the onscreen instructions

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Yes" on the bottom right to say “Thanks” for helping!

[Dee215]

It didnt work.

[Echo_Lake]

@Dee215

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, to provide an accurate resolution, I need a few more details:

• Could you please share the picture of the error message?
• What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824

Keep me posted!

[Dee215]

 

[Echo_Lake]

@Dee215

Thank you for posting back. 

As we have tried all the troubleshooting steps from our end, think this issue needs some additional technical assistance that can be better provided through one-on-one interaction with our HP Support team.

I'm sending out a private message to assist you with the next course of action. Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[Groda2015]

Hello, I have followed the above directions multiple times and after a few minutes the blue screen error comes back.

When I try to diagnose I'm getting  computer does not recognize the USB device.

Everything was working great until yesterday. I went to device manager and the printer shows its there.