Blue screen with error code D81AE404

[Becky1233]

I have turned my printer on and off and continue to get the same results.  A blue screen with error coded D81AE404.  I see on other posts that the printer needs to be reset.  Can I please get directions to fix this?

Thank you.

[sandytechy20]

@Becky1233

Welcome to the HP support community.

I understand that you are getting D81AE404 error and you want to reset it, I am glad to assist you.

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[KP95]

I am getting the same issue.  Blue screen with code D81AE404 and none of the troubleshooting steps worked.  My printer is 18 months old.

[Echo_Lake]

@KP95

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help,

I understand you are getting this error on the printer screen. We will have to perform a factory reset to resolve this issue.

I have sent you a private message with a set of instructions to perform a reset. Kindly check the same, this might help you to resolve this issue. Check next to your profile name, you should see a little blue envelope, please click on it.  

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
 

Have a great day!

[Eloy1999]

I am also getting a blue screen on my hp envy inspire 7900e with error code B8084696 and would like to know how to reset it as well please help.

[Echo_Lake]

@Eloy1999

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help,

I understand you are getting this error on the printer screen. We will have to perform a factory reset to resolve this issue.

I have sent you a private message with a set of instructions to perform a reset. Kindly check the same, this might help you to resolve this issue. Check next to your profile name, you should see a little blue envelope, please click on it.  

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
 

Have a great day!

[Eloy1999]

I did not receive a personal message even after clicking the envelope and refreshing 

[KP95]

Thanks for the response echo lake.  Unfortunately I can’t even attempt to your proposed solution due to my blue screen.  The printer goes through the loading process (progress bar) and after a very long time it shows the blue screen error.  It’s been so long this time (maybe 20 minutes) that I’m wondering if it will even go to the blue screen or not.  There are no home/back buttons on display and pressing the touch screen where they usually are does nothing.  I can’t change a cartridge since the printer won’t move when opening the lid.

Do you have any advice on next steps please?!

Thank you.

[eda5]

I have turned my printer on and off and continue to get the same results.  A blue screen with error coded D81AE404.  I see on other posts that the printer needs to be reset.  Can I please get directions to fix this?

Thank you.

[SofiaML]

Hi there,

Below are links that will help you to reset the officejet lines:

https://www.youtube.com/watch?v=w-r-0mcJO1Y

https://www.youtube.com/watch?v=YsyScwC1KVU

Regards,

SofiaML