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‎03-06-2022 06:41 PM - last edited on ‎03-07-2022 10:55 AM by Retired

HP Recommended

Hello. I have the same error code. Could you please help.

3 REPLIES 3

‎03-09-2022 06:42 AM - edited ‎03-09-2022 10:33 AM

HP Recommended

Hi @hokansom,

 

Welcome to the HP Support Community

 

I'd like to help!

 

I understand you are receiving a "D81AE404" error on the printer screen.

 

 May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

 

Keep me posted. 

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‎03-09-2022 08:38 AM

HP Recommended

Hey @Jay_G24

 

The exact name is HP OfficeJet Pro 9025.

 

Thanks!

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‎03-09-2022 10:34 AM

HP Recommended

@hokansom,

 

We can perform a factory defaults on the printer to resolve the issue

  • The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
  • I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
  • In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping

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