Blue screen with error code appears after a minute or two

[gmacburn]

Just set up printer, connected to network, cartridges installed blah blah blah. Everything seemed fine. After a couple of minutes or so, audible click from printer and then the screen turns blue a code is displayed.

I've searched for a solution, tried said solution... remove cable, wait at least a minute then reconnect. Unfortunately, this didn't solve the issue.

All help will be greatly appreciated.

[Echo_Lake]

@gmacburn

Thank you for posting on HP Support Community.

Don't worry as I'll be glad to help, to provide an accurate resolution, I need a few more details:

• Could you please share the picture of the error code?
• Have you tried updating printer the firmware?

Keep me posted for further assistance.

[gmacburn]

Sorry about the delay. Two pics, one when printer has booted up and the other shows the blue screen with error code.

 

 I believe that the firmware was updated when I initially setup the printer 

[Echo_Lake · Accepted solution]

@gmacburn

Thank you for posting back. 

We can perform factory defaults on the printer to resolve the error state.

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
• I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.

Hope this helps! Keep me posted.

[gmacburn]

Still to get in touch with HP Support as the reset suggestion unfortunately didn't work for me.

[Echo_Lake]

@gmacburn

Thank you for posting back. 

Please feel free to contact us here anytime you need any further assistance.

You can use this link: https://www.hp.com/uk-en/contact-hp/phone-assist.html to reach our support.