Bluetooth Smart will not enable

[TonyaMartin30]

HP Envy 7155 is stuck on "Bluetooth Smart is turning on"  I don't really use Bluetooth.  how can I get this shut down so I can use the scan function?

[Echo_Lake]

@TonyaMartin30

Thank you for posting on the HP Support Community.

I understand you are not able to print from your PC. Bluetooth Smart is not required for printing. It is only used by the printer to search and connect to a wireless network/device.

Let us try these steps to resolve this issue:

Restart the wireless router, printer, and the PC

On the printer screen, go to Setup > Network Setup > Restore network settings

Go back to Network > Wireless > Wireless setup wizard and select your network.

• Make sure the printer and the PC are connected to the same wireless network.
• Either a 2.4GHz network or a 5GHz network.
• If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both networks.
• Try printing.

Hope this helps! Keep me posted. 

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