Blurred and misaligned printing

[Stef1885]

Hi,

When printing on our deskjet 2540 we get blurred lines and misalignments.  I have gone through all the HP tests, cleaning and reprint procedures of test pages and used the online doctor and cleaned the cartridges as per the online help pages.  Nothing appears to resolve the problem.  I have attached examples of two test pages for alignment - these are the same before and after doing the relaignment and cleaning (it is noticeably worse when printing these with just black ink).  Is there anything else that can be done, or is there a hardware failure issue requiring a new printer?  Any ideas about how to resolve are much appreciated.  Cheers Stef1885

 

[A4Apollo]

Hi! @Stef1885, Welcome to HP forums.

I understand when your print from a document the pages are misaligned from your printer.

Don't worry I'd like to help you out.

Did you make any changes to your printer?

Does the issue persist when you make a copy from your printer?

Please provide the printer model and operating system you are running on your PC to assist you better.

As you mentioned when your print from a document the pages are misaligned from your printer.

There is one setting in the driver which you can check. It's called Preserve Layout. Make sure that it is set to Yes. 
 
You can find this setting here: Start>Devices and Printers>Your printer driver>
Right click and go to Printer Preferences>Advanced

If the copy works fine try uninstalling the printer drivers from the root level on your PC and install the full feature printer drivers and check if it helps.

In Windows, search for and open Programs and Features.

Select your HP printer.

Select Uninstall.

In Windows, search for and open Devices and Printers.

In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”

Open up the run command with the "Windows Key + R" key combo.

Type printui.exe /s and click OK.

Click on Drivers tab.

Look for HP Printer driver. If you see it click on it and click remove at the bottom.

Select OK.

Link to update full feature printer software.

Cleaning the printhead or ink cartridge often resolves alignment issues and helps resolve print quality problems at the same time. HP offers two general inkjet printhead designs: the Integrated Printhead (IPH) is integrated into the ink cartridge, and the Individual Ink Cartridges (IIC) has a printhead built into the printer.

Your printer comes with an automated tool to clean the printhead. There are several ways to access the tool, depending on your printer and the software you are using. 

Run the cleaning test using one of the following methods that works for your printer and wait until the test completes. 

•If your printer has a display, go to the Settings or Tools menu to find and run printhead or ink cartridge cleaning.

•In HP Print Assistant for Windows, find and run the cleaning test from the Maintain Your Printer section.

•In HP Solution Center for Windows, find and run the cleaning test from the Printer Toolbox.

•In the HP Printer Utility for Mac, find and run the cleaning test from the Information and Support panel. 

Refer this article to further troubleshoot alignment issues with your printer.

If the issue still persists after trying out the steps. It is a hardware issue with your printer.

Please contact HP support for service options.

Link to contact HP.

If the solution provided worked for you, please mark accepted solution for this post.

Let me know if this helps!

Have a great day ahead! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[Stef1885]

Hi,

I didn't make any changes to the printer.  Yes issue persists when making a copy.  Printer is the HP deskjet 2540 using Win7.  I uninstalled and reinstalled printer software, same problem still persists.  I think the only other option i have is to check the black ink cartridge by ordering a new one and testing it as only the black print on the test page appears to be affected.

Stef1885

[A4Apollo]

@Stef1885, thanks for your quick response and time.

I appriciate your efforts for writing back to us.

As you mentioned the issue still persists after trying out the steps.

It certainly looks to be a hardware issue with your printer.

Please contact HP support for service options.

Link to contact HP.

Have a great day ahead!

Take Care! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!