• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎04-13-2019 11:05 AM

HP Recommended
Product: HP Envy 5055
Operating System: macOS 10.12 Sierra

I installed HP ink, sent from HP, and now everything prints blurry. I’ve cleaned, deep cleaned and aligned multiple times to no avail. And it’s the same result whether I print from any device or make a copy from the printer. 

Linda
2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎04-13-2019 11:26 AM

HP Recommended

You might have defective cartridge issue.

 

Can you print a print quality page from reports menu on printer front panel, scan that page and post here so we can see




My profile on LinkedIn

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎04-13-2019 11:26 AM

HP Recommended

You might have defective cartridge issue.

 

Can you print a print quality page from reports menu on printer front panel, scan that page and post here so we can see




My profile on LinkedIn

Was this reply helpful? Yes No

‎04-17-2019 12:12 PM

HP Recommended

I’m away I’m printer for a few days. Will print a sample soon. Thanks for responding! 

Linda
Was this reply helpful? Yes No

‎04-24-2019 09:49 AM

HP Recommended

I installed a new black ink cartridge and it solved the problem. I guess the 1st one HP sent me was bad. Thanks for the help!

Linda
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.