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HP Envy Photo 7855
Microsoft Windows 10 (64-bit)

I recently bought and installed an HP Envy Photo 7855 Printer.  Prior to the Windows 10 Fall Creators Update,  I could print 4x6 border-less photos from my Windows 10 PC's via the Photo App, Adobe Photoshop and all iDevices I have tried.  After the Fall Creator's Update, the Photo App no longer works and I can't print border-less from Photoshop.   

 

 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hey there! @fixpertise, Thanks for stopping by the HP Support Forums! 
 
I understand after updating the windows to fall creators update you have issues printing borderless from your printer.
 
Don't worry I'll try to help you out.
 
Did you make any changes to your printer?
 
Have you tried printing from a different application? Does the issue persist?
 
Does the issue persist when you make a copy from your printer?

 

As you mentioned after updating the windows to fall creators update you have issues printing borderless from your printer.
 
I have checked the specifications of your printer and it does support borderless printing (up to 8.5 x 11 in, 216 x 297 mm).
 
Try the steps recommended below.
 
Try uninstalling the printer software from root level on your PC and install the full feature printer drivers.
 
In Windows, search for and open Programs and Features.
Select your HP printer.
Select Uninstall.
In Windows, search for and open Devices and Printers.
In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
Open up the run command with the "Windows Key + R" key combo.
Type printui.exe /s and click OK.
Click on Drivers tab.
Look for HP Printer driver. If you see it click on it and click remove at the bottom.
Select OK.
Select Apply and OK on the Print Server Properties windows.
Close Devices and Printers.
 
Update the full feature printer software using this link.

 

 

 

If the solution provided worked for you, please mark accepted solution for this post.
 
Let me know if this helps!
Have a great day ahead! 🙂
 
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
                                                                                                                  
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

A4Apollo
I am an HP Employee

View solution in original post

3 REPLIES 3
HP Recommended

Hey there! @fixpertise, Thanks for stopping by the HP Support Forums! 
 
I understand after updating the windows to fall creators update you have issues printing borderless from your printer.
 
Don't worry I'll try to help you out.
 
Did you make any changes to your printer?
 
Have you tried printing from a different application? Does the issue persist?
 
Does the issue persist when you make a copy from your printer?

 

As you mentioned after updating the windows to fall creators update you have issues printing borderless from your printer.
 
I have checked the specifications of your printer and it does support borderless printing (up to 8.5 x 11 in, 216 x 297 mm).
 
Try the steps recommended below.
 
Try uninstalling the printer software from root level on your PC and install the full feature printer drivers.
 
In Windows, search for and open Programs and Features.
Select your HP printer.
Select Uninstall.
In Windows, search for and open Devices and Printers.
In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
Open up the run command with the "Windows Key + R" key combo.
Type printui.exe /s and click OK.
Click on Drivers tab.
Look for HP Printer driver. If you see it click on it and click remove at the bottom.
Select OK.
Select Apply and OK on the Print Server Properties windows.
Close Devices and Printers.
 
Update the full feature printer software using this link.

 

 

 

If the solution provided worked for you, please mark accepted solution for this post.
 
Let me know if this helps!
Have a great day ahead! 🙂
 
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
                                                                                                                  
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

A4Apollo
I am an HP Employee

HP Recommended

Yes.  I already used that solution and it worked.

HP Recommended

Hi! @fixpertise, Thanks for your prompt response and time.

 

I am happy to hear that your issue got resolved.

 

If you have any queries in future related to any HP products, you can always reach out to us.

 

We will try our best to help you out.

                             

Take care,

Have a great day! 🙂

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

                                                                                                                  

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

A4Apollo
I am an HP Employee

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