Bought iMac - now my printer only prints in black and white not colour [HP Photosmart C4500 series]

[angelasmason]

Just bought an Imac but now my HP photosmart printer prints, but only in black and white.  We have changed the cartridges so it's not an ink issue.

[A4Apollo · Accepted solution]

Hi! @angelasmason, Thank you for visiting the HP Forums! A great place where you can find solutions for your issues, with help from the community!

I understand you have issues printing in color from your printer.

Don't worry I'll try to help you out.

Did you make any changes to your printer?

Are you able to make a color copy from your printer? 

As you mentioned you have issues printing in color from your printer.

If you are able to make a copy from your printer try resetting the print system and add the printer again.

• Click the Apple menu icon, and then click “System Preferences”.

• Click “Printers and Scanner” / “Print and Scan” or “Print and Fax”.

• Right-click the blank space in the Printers list, and then click “Reset printing system”.

• Click “Reset” in the confirmation window.

• Enter an administrator username and password, and then click “OK”.

• Wait until the printing system is reset and no devices show in the Printers list

• Restart your computer and then go back to System preferences – Printers and scanners.

• Click the “Add button” (+).

• Find, and then select the name of your printer from the printer list, and then click “Add” to add your printer. Do not select an HP Fax driver.

•     Click “Print Using...” or “Use”, and then select the name of your printer (if available)                       or AirPrint.              

Refer this article to further troubleshoot print quality issues with your printer.

If the solution provided worked for you, please mark accepted solution for this post.

Let me know if this works! 
Have a great day ahead! 🙂

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[angelasmason]

Thanks - that's worked!

[A4Apollo]

Hi! @angelasmason,

Thanks for the quick update & Great stuff! Glad to know that you were able to fix the issue 🙂
 

Please consider marking my post as "Accepted Solutions" to help other users with the same issue to find a solution more efficiently. Click on "Thumbs up" to give me "Kudos".
 

Visit us again if you have any concerns!

Thank you again and may you have a wonderful day and even better tomorrow 🙂