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- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- Bought wrong ink cartridges at Staples.

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04-17-2019 10:51 AM
I bought the wrong ink cartridges at Staples. I've opened the package for the black ink. Didn't realize wrong one until I pulled out the old one. It should be 74XL black and I bought HP 901. Can I return or is there a way to use the cartridges --expensive mistake!\ since I bought combo pack!
04-18-2019 08:13 AM
@Pointe, Welcome to HP Support Community!
You can try returning it back to the stores, in case they do not accept it you can try our other support options for further assistance.
Follow the steps below to reach out to our HP Support team:
1) Click on this link - https://support.hp.com/us-en/contact-hp
2) Select your product type below.
3) Enter the serial of your device.
4) Select the country from the drop-down.
5) Select the appropriate option based on your preference.
6) Fill the web-form and proceed further.
Thank you.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
TEJ1602
I am an HP Employee
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