Brand New HP 9135e - In Perpetual Maintenance Mode - "Do Not Interrupt"

[vipercyborg]

My new printer has been running great in the three weeks since I purchased it.  Since yesterday however, it has been in "Printer maintenance is in progress.  Do not interrupt."

So far, I have tried:

1. unplugging, letting sit for 60 seconds or more and plugging in again (probably completed 5x times).

2. Tried to click through to the set-up icon on the printer and update firmware before it re-enters maintenance mode - not possible.  According to the website, it has the latest firmware (6.20.1.5-202403010422) anyway.

3.  A few times, when not in maintenance mode after boot-up, I get error code F0.01.01.02.

What else can I do?

Thank you,

JSO

[Nal_NR · Accepted solution]

Hi @vipercyborg,

Welcome to the HP Support Community. 

I'd be happy to help you! 

Excellent description and a great diagnosis. It is greatly appreciated.           

let's try these steps here:

Please make sure that the printer is connected directly to the wall outlet and not to the surge protector.

Remove all the ink cartridges and then try to perform a hard reset on the printer.

With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

Remove USB cable, if present.

Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

Turn on the printer and wait till warm-up period finishes and the printer is idle.

Now insert the ink cartridges and then try to print a test page and check if it works.

If your printer connected wirelessly, make sure to temporary connect the device with USB and then follow the link to check for the latest firmware update if available for your printer, using this website.

If you have followed the steps suggested and still having the issue, I would suggest you contact our HP phone support for further assistance.

Hope this helps! Keep me posted for further assistance.

 Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[vipercyborg]

Elohi_NR,

Thanks so much for your response.  I am a long HP loyal customer and sometimes I question why.  As with some past HP experiences, the problem solved itself.  After running maintenance for over 36 hours straight and multiple restarts, it was back to normal when I came in yesterday morning. 

Thanks for the description below.  This will likely come in handy to solve this and other issues.  I will keep it in my back pocket.

All the best,

JSO

[Nal_NR]

Hi @vipercyborg,

Fantastic 🙂 I truly appreciate your time and patience in getting this issue resolved.  

If you need further assistance, feel free to reach out to us. 

Take care.