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‎09-02-2019 07:29 AM - last edited on ‎09-02-2019 08:50 AM by Retired

HP Recommended

Not printing in color and  the test page does not have color on it

1 REPLY 1

‎09-04-2019 10:36 AM

HP Recommended

@JMP0514, Welcome to the HP Support Community!

 

Are you using the ink cartridges that came with the printer?

Do you have an alternate ink cartridge to try with?

Make sure the protective plastic tape, if any, is removed before inserting the ink cartridge in the printer.

 

Reset the printer

  1. With the printer turned on, disconnect the power cord from the rear of the printer.
  2. Wait at least 60 seconds.
  3. Reconnect the power cord to the rear of the printer.
  4. Turn ON the printer, if it does not automatically turn on.
  5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

 

Update the printer firmware

Click here to know different methods of updating printer firmware.

 

Also perform step 2 and 5 from this document

 

Let me know how this goes.

 

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

KUMAR0307
I am an HP Employee

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