Brand new HP Deskjet 3760 not printing

[sebaz07]

Brand new printer fresh out of the box, makes few noises but won't start printing.

I connected to it through wifi and using my laptop, on the HP smart app everything seems fine and somehow I managed to print just 1 page (test alignment or whatever) but that's it, won't bloody print anything else.

Any help would be appreciated.

[Nirvana_95]

Hi @sebaz07

Welcome to the HP Support Community. Thanks for bringing this to our notice.

I see that you are facing issues with your printer. Do not worry, we are here to fix it.

Did you make any hardware or software-related changes to it?

May I know if you are getting any error messages?

Since it is a new printer, I would suggest you update the drivers and check if the issue persists. Here is a link that will help: https://support.hp.com/in-en/drivers 

If the issue persists, perform root level uninstallation to remove all the printer-related software.

• In Windows, search for and open Programs and Features.
• Select your HP printer.
• Select Uninstall.
• In Windows, search for and open Devices and Printers.
• In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
• Open up the run command with the "Windows Key + R" key combo.
• Type printui.exe /s and click OK.
• Click on Drivers tab.
• Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
• Select OK.
• Remove all instances of the same.
• Select Apply and OK on the Print Server Properties windows.
• Close Devices and Printers. 
• Restart the PC again.

Download and install the printer using the HP Smart app

Click here to download the HP Smart app.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping.