cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
1 0 0 0
Message 1 of 2
35
Flag Post

Brand new HP Pro 7740 - says paper tray 2 empty or open

HP Recommended
HP Pro 7740
Microsoft Windows 10 (64-bit)

Brand new HP Pro 7740 - says paper tray 2 empty or open, but the correct paper is loaded and the tray is fully inserted. Why won't it copy or print?

 

1 REPLY 1
Highlighted
HP Support Agent
HP Support Agent
14,471 14,464 957 1,138
Message 2 of 2
Flag Post
HP Recommended

@MatthewHE, Welcome to the HP Support Community!

 

Make sure there are no obstructions in the tray path.

Check for any cardboards/plastics or packaging materials inside the tray and the printer. 

 

Refer to this document to know how to correctly load the papers - Loading Paper, Cards, Envelopes

 

Also, perform the steps mentioned in this document - An 'Out of Paper' error displays, printer does not pick paper

 

By default, the printer draws paper from Tray 1. If Tray 1 is empty and Tray 2 is installed and contains paper, the printer draws paper from Tray 2. You can change the behaviors using the following features:

● Default Tray: Set the default tray from which the printer draws paper first when paper of the same size is loaded in both Tray 1 and Tray 2.

● Tray Lock: Lock a tray to prevent it from accidental use; for example, when you have loaded special paper (such as letterhead or preprinted paper). The printer will not use a locked tray even when the other tray is empty.

 

Note: For better experience, load only one type of paper in a tray. Tray 2 supports only plain paper.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation