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‎03-28-2020 12:02 PM

HP Recommended
Product: HP ENVY Photo 7155
Operating System: Other

I just bought brand new cartridges.  The color one works fine, but I get an error message for the brand new black ink cartridge.  It says Cartridge Problem:  Remove and reinstall the indicated cartridge, making sure it is correctly installed.  I've taken it out and reinstalled multiple times, unplugged printer, restarted computer and printer, etc., but nothing works. Help me.  Thanks.

2 REPLIES 2

‎03-28-2020 12:28 PM

HP Recommended

Hello,

Please click https://support.hp.com/in-en/product/hp-envy-photo-7100-all-in-one-printer-series/9073119/document/c...  to access the steps that should resolve the issue .

 

If issue still persists, i'd suggest you to call HP Support for further assistance.

https://support.hp.com/ 

Regards,
Jabzi

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Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.
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‎03-28-2020 09:42 PM

HP Recommended

I tried to reset the printer, clean the cartridge etc,, but nothing worked.  I'm thinking its a defective cartridge.

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